Delivery

Where we deliver

We currently deliver to addresses in the United Kingdom. If your country is not listed, please contact us before ordering and we will let you know whether we can help.

Dispatch times

Orders are made up and dispatched within 2 working days of your payment clearing. Working days are Monday to Friday, excluding UK bank holidays. Orders placed at a weekend are dispatched from the following Monday.

During busy periods or product launches dispatch can take a little longer. If we expect a delay of more than a few days we will email you.

Delivery times

Delivery estimates are shown against each available method above. Times begin after dispatch, are provided by the carrier, and are not guaranteed.

Under the Consumer Contracts Regulations, if we have not agreed a specific delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day after your order is placed.

Delivery costs

• Standard delivery: £3.99 (free on qualifying orders of £35.00 or more)

The delivery charge that applies to your order is shown in your basket and again on the Stripe checkout page before you pay.

Tracking your order

You will receive an email confirming your order as soon as your payment is complete, quoting your order reference. If you have not received it within an hour, please check your spam folder and then get in touch.

Problems with delivery

If your parcel has not arrived within 10 working days of dispatch, please contact us at hello@nature-als-selections.co.uk quoting your order reference and we will investigate with the carrier.

If something arrives damaged, please email us a photograph within 14 days of delivery and we will arrange a replacement or a refund.

Please make sure your delivery address is correct at checkout. We cannot be held responsible for parcels sent to an address entered incorrectly, though we will always try to help.

Questions

Anything unclear? Email hello@nature-als-selections.co.uk or use our contact form.